Thomas Cook customers may face two-month delay for refunds: watchdog
Reuters
Published Sep 30, 2019 04:04PM ET
Thomas Cook customers may face two-month delay for refunds: watchdog
(Reuters) - Britain's aviation regulator said on Monday that refunds of bookings by Thomas Cook customers could take longer than expected as the regulator does not have all information needed from the collapsed travel firm.
The Civil Aviation Authority said it was launching a new, online payment system next week for bookings made by payments methods other than direct debit and would enable customers to get refunds within 60 days of receiving refund forms.
A total of 100,000 bookings made by direct debit would be refunded within the next 14 days.
53 flights are scheduled to operate on Sept. 30, returning 8,000 people following the collapse of collapsed British travel firm Thomas Cook, the regulator said.
CAA said more than two-thirds of the total number of customers have been repatriated.
Get The News You Want
Written By: Reuters
Trading in financial instruments and/or cryptocurrencies involves high risks including the risk of losing some, or all, of your investment amount, and may not be suitable for all investors. Prices of cryptocurrencies are extremely volatile and may be affected by external factors such as financial, regulatory or political events. Trading on margin increases the financial risks.
Before deciding to trade in financial instrument or cryptocurrencies you should be fully informed of the risks and costs associated with trading the financial markets, carefully consider your investment objectives, level of experience, and risk appetite, and seek professional advice where needed.
Fusion Media would like to remind you that the data contained in this website is not necessarily real-time nor accurate. The data and prices on the website are not necessarily provided by any market or exchange, but may be provided by market makers, and so prices may not be accurate and may differ from the actual price at any given market, meaning prices are indicative and not appropriate for trading purposes. Fusion Media and any provider of the data contained in this website will not accept liability for any loss or damage as a result of your trading, or your reliance on the information contained within this website.
It is prohibited to use, store, reproduce, display, modify, transmit or distribute the data contained in this website without the explicit prior written permission of Fusion Media and/or the data provider. All intellectual property rights are reserved by the providers and/or the exchange providing the data contained in this website.
Fusion Media may be compensated by the advertisers that appear on the website, based on your interaction with the advertisements or advertisers.