Cisco (CSCO) To Take Over CloudCherry, Expand Portfolio
Zacks Investment Research | Aug 26, 2019 09:27PM ET
Cisco Systems (NASDAQ:CSCO) recently expressed its intention to acquire CloudCherry, a Customer Experience Management (CEM) company. The company anticipates the buyout to close in the first quarter of next year subject to customary closing conditions. Post the deal conclusion, CloudCherrywill join Cisco's Contact Center Solutions business.
Headquartered in Salt Lake City, UT, CloudCherryoffers predictive analytics, customer journey mapping, out-of-the-box integrations, and real-time solution for contact centers operators in the cloud or on-premises.
According to Cisco’s executive vice president of its Contact Center Solutions, Vasili Triant, “This is the next step in realizing our vision for cognitive collaboration in the contact center, enabling the delivery of the best, most personalized customer experiences, ultimately improving customer loyalty and lifetime value."
Shares of the company have gained 8.7% on a year-to-date basis, outperforming the Zacks Investment Research
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